Aol email tech support phone number

ISSUE

Starting in September 2018 some Outlook users with AOL accounts found that email stopped syncing.  This issue is caused by a change in the AOL service.  Please contact AOL to report this issue and ask that it be investigated further.

STATUS: FIXED

As of November 2018 AOL has confirmed that the issue is fixed.

Workaround: 

For most affected users renaming or removing folders under the Inbox mitigates the issue.

Method 1: Rename folders (recommended method)

1. Open Outlook and make note which folders are under the Inbox
2. Close Outlook
3. Go to https://www.aol.com and log into web mail
4. Rename each folder under the Inbox folder (e.g. for a folder named “Recipes” rename it to “Recipes1”)
5. Launch Outlook, allow a few minutes to allow sync to complete before confirming if the issue is now resolved

Method 2: Create new folders and move mail

1. Open Outlook and make note which folders are under the Inbox
2. Close Outlook
3. Go to https://www.aol.com and log into web mail
4. Create one or more new folders and move the email that is under the Inbox folder to these folders
   1. Make sure you get all your email moved before removing the old folders.  After deleting the folders, the email that was in them may not be recoverable.
5. In web mail delete the folders that are listed under the Inbox in Outlook
6. Launch Outlook, allow a few minutes to allow sync to complete before confirming if the issue is now resolved

AOL Technical Support Phone Number

You can easily change or cancel your paid AOL subscription online or by contacting customer support.

Reactivate your paid subscription

Change your paid AOL plan

Cancel your paid AOL plan

Canceling your paid plan and changing to the free AOL plan gives you continued access to your AOL email and allows you to sign in to other AOL websites.

1. Visit MyAccount.aol.com.
2. Click My Services.
3. Click Subscriptions.
4. Click Managenext to the plan you’d like to cancel.
5. If prompted, verify your account.
6. Click Cancel.
7. At the bottom of the page, click Cancel My Billing.
8. Select a reason for canceling from the drop-down menu.
9. Click Cancel My Billing.

Things to know when you change your AOL account to the free AOL plan:

• If you cancel your billing and change to the free AOL plan in the middle of your billing cycle, you’ll continue to have access to the service until the end of your current billing cycle.
• If you have any active premium subscriptions, those will continue to be billed separately.
• AOL reserves the right to charge and collect any fees, surcharges or costs incurred before your cancellation takes effect.

Cancel your Premium Subscription

AOL Product Central offers a variety of options to help keep you and your computer safe and secure as well as cure common computer problems that may slow it down. Should you still wish to cancel your premium subscription, follow these steps:

1. Visit MyAccount.aol.com.
2. Click My Services.
3. Click Subscriptions.
4. Click Managenext to the plan you’d like to cancel.
5. Click Cancel Billing.
6. Select a reason for canceling.
7. Click the cancel linkat the bottom of the page.

How do I cancel my AOL username and email address?

Read our “Close your account” help article to get step-by-step instructions for closing your account.

How do I cancel an AOL account of a family member who has passed away?

We’re very sorry for your loss.

In the unfortunate event of a death of the billing contact for an AOL account, ownership can easily be transferred to another AOL Username already listed under the account.

Note: If you don’t own a Username on the AOL account and would like to make changes to the account, please contact one of our AOL Customer Support Team Representatives at 1-833-280-5100.