AT&T email support phone number

ISSUE

Starting in September 2018 some AT&T users with AT&T accounts found that email stopped syncing.  This issue is caused by a change in the AT&T service.  Please contact AT&T to report this issue and ask that it be investigated further.

STATUS: FIXED

As of November 2018 AT&T has confirmed that the issue is fixed.

Workaround: 

For most affected users renaming or removing folders under the Inbox mitigates the issue.

Method 1: Rename folders (recommended method)

1. Open AT&T and make note which folders are under the Inbox
2. Close AT&T
3. Go to https://www.AT&T.com and log into web mail
4. Rename each folder under the Inbox folder (e.g. for a folder named “Recipes” rename it to “Recipes1”)
5. Launch AT&T, allow a few minutes to allow sync to complete before confirming if the issue is now resolved

Method 2: Create new folders and move mail

1. Open AT&T and make note which folders are under the Inbox
2. Close AT&T
3. Go to https://www.AT&T.com and log into web mail
4. Create one or more new folders and move the email that is under the Inbox folder to these folders
   1. Make sure you get all your email moved before removing the old folders.  After deleting the folders, the email that was in them may not be recoverable.
5. In web mail delete the folders that are listed under the Inbox in AT&T
6. Launch AT&T, allow a few minutes to allow sync to complete before confirming if the issue is now resolved

AT&T Technical Support Phone Number

You can easily change or cancel your paid AT&T subscription online or by contacting customer support.

Reactivate your paid subscription

Change your paid AT&T plan

Cancel your paid AT&T plan

Canceling your paid plan and changing to the free AT&T plan gives you continued access to your AT&T email and allows you to sign in to other AT&T websites.

1. Visit MyAccount.AT&T.com.
2. Click My Services.
3. Click Subscriptions.
4. Click Managenext to the plan you’d like to cancel.
5. If prompted, verify your account.
6. Click Cancel.
7. At the bottom of the page, click Cancel My Billing.
8. Select a reason for canceling from the drop-down menu.
9. Click Cancel My Billing.

Things to know when you change your AT&T account to the free AT&T plan:

• If you cancel your billing and change to the free AT&T plan in the middle of your billing cycle, you’ll continue to have access to the service until the end of your current billing cycle.
• If you have any active premium subscriptions, those will continue to be billed separately.
• AT&T reserves the right to charge and collect any fees, surcharges or costs incurred before your cancellation takes effect.

Cancel your Premium Subscription

AT&T Product Central offers a variety of options to help keep you and your computer safe and secure as well as cure common computer problems that may slow it down. Should you still wish to cancel your premium subscription, follow these steps:

1. Visit MyAccount.AT&T.com.
2. Click My Services.
3. Click Subscriptions.
4. Click Managenext to the plan you’d like to cancel.
5. Click Cancel Billing.
6. Select a reason for canceling.
7. Click the cancel linkat the bottom of the page.

How do I cancel my AT&T username and email address?

Read our “Close your account” help article to get step-by-step instructions for closing your account.

How do I cancel an AT&T account of a family member who has passed away?

We’re very sorry for your loss.

In the unfortunate event of a death of the billing contact for an AT&T account, ownership can easily be transferred to another AT&T Username already listed under the account.

Note: If you don’t own a Username on the AT&T account and would like to make changes to the account, please contact one of our AT&T Customer Support Team Representatives at 1-833-280-5100.