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Introduction As the world increasingly goes digital, businesses are turning to chat support services to provide customer service. However, there…

Whether you are a multinational or an independent local business, it’s no secret that customer satisfaction is of utmost importance.…

Having contact centers for retail stores is a crucial part of many customer journeys, and for online customers, they may…

Outsourcing call center services is a popular way to save money and increase the efficiency of your company. However, before…

Industry experts have claimed that patient engagement outsourcing is expected to grow significantly in the near future. Today, most large…

A missed call from a prospective customer can potentially ruin the customer’s relationship with your brand and impact sales processes.…

Many of you believe that BPO services are just confined to handling calls. But in reality, it acts as a…

One of the most common issues retail contact centers face is scalability, especially during the holiday season or special occasions.…