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Need of Digital Transformation in Healthcare: All You Should Know

Just two years ago not many people were familiar with terms like “social distancing & self-quarantine”. But just a year ago these terms were floating around all over the internet. The one industry that had their whole way of working changed was the healthcare industry. After the Covid-19 pandemic, hospitals had to change their way of working.  Almost all the healthcare institutions around the globe had to incorporate digital technologies such as artificial intelligence, precision medicine, and telehealth solutions to offer contactless checking of patients and patient onboarding.


The incorporation of technology in the healthcare industry is growing at an incredible rate. Very quickly, this new contactless form of healthcare has become the new industry standard. Now, the adoption of digital processes is vital for both healthcare institutions and patients. 


The U.S healthcare is extremely vast and the national health spending will reach up to $5.7 trillion by 2026. The situation right now is the best time to blend the human touch with the best digital healthcare support technologies available in the market. To completely transform healthcare institutions into a digital powerhouse, it is crucial to understand the modern healthcare landscape in all its glory. Without digital fraud prevention solutions, countless healthcare institutions are falling prey to Covid-19 related digital frauds. Online document verification solutions and digital identity verification solutions need to be synthesized into the working operations for fraud prevention. Healthcare fraud is growing fast, and the right technological advancements can help in detecting, identifying, and reducing fraud. 


The use of technology has changed the way patients used to interact with doctors. Hospitals have to use virtual solutions as it is easier for customers to get diagnoses online. Not only patients, but doctors can also enhance their working experience by using AI-powered technologies.  


The Need for Digital Identity Solutions in Healthcare Industry


While digital transformation sounds good down to its very core, it does come with a variety of problems. The Healthcare System in the U.S.A before Covid-19 already faced several challenges such as an endless trail of paperwork, ever-changing policies, complex payment structures, and a bureaucratic procedure that often makes things tougher for both parties. To make things worse, the Covid-19 pandemic has made the processes more complicated. The response against this dire situation included a huge sum being invested into the incorporation of digital technologies like AI-powered solutions, precision medicine, and virtual checkup and onboarding solutions. As the whole healthcare industry is slowly embracing the coalescence of digital technologies into the traditional methods, the benefits of the technologies are becoming clearer than ever.


Traditional methods of patient onboarding in the healthcare industry were redundant and tedious with a long trail of forms and paperwork. Digital transformation isn’t just about getting rid of paperwork, it involves careful planning and improving the overall efficiency. In the traditional patient onboarding process, patients had to repeatedly present documents for identity and insurance verification, making the process sluggish and prone to error. Traditional patient onboarding methods also take up a lot of time that most patients can’t afford to lose during minimal tests.


The biggest challenges are poor record management, chances of human error, and maintaining the security of personally identifiable information such as SSN. Customer needs require businesses to use online technologies to complete the process. The biggest challenge faced by healthcare institutions during digital transformation is to collect, verify and secure patient’s personal information?


Need for Automation, Data Security, and Digital Document Verification


There’s no doubt that digital solutions like artificial intelligence-based solutions help healthcare workers and institutions to smoothen the workflow and patient onboarding process. By reducing the paperwork, healthcare institutions can accomplish the same results. It is imperative to know that digital transformation is much more than time-reducing paperwork.


Modernizing the patient onboarding process improves efficiency by reducing the chances of human error, reducing labor costs, and diminishing the time spent on verifying insurance document information. Another major goal of digitizing the healthcare industry is to mitigate mismanagement and healthcare frauds. 


Verification of all types including online document verification, facial identity verification can be added to one streamlined digital workflow. Facial recognition can also be used by patients to log in to their accounts and while administering care and ongoing treatment. Automating the customer intake process can enhance the working efficiency, security, and patient experience. 


DIRO collects patient data directly from medical insurance documents and government-issued IDs with automated user consent. Hospitals and healthcare institutions use automatic technology to collect data and images for maintaining accurate records of patients. Institutions should look for technologies that can verify documents in an instant. A digital solution like the DIRO’s document verification technology can verify bank account statements, insurance information, and driver’s license instantly with 100% proof of authentication. The utilization of such technological solutions can assist in streamlining the patient onboarding process and easier collection and verification of information. 


While verifying documents is crucial for building and following digital operations, it is also crucial to maintain the security of customer data to reduce the chances of online identity theft and data theft. The best document verification solutions can assist healthcare institutions in doing so. 


Importance of Shielding Customers and Institutions from Digital Fraud


In the last 12 months itself, the U.S healthcare system caught and reported several scams. These scams are related to patient information, stimulus checks, etc. Now that the healthcare system is under extreme pressure from the surge in Covid cases and other patients. Fraudsters and other criminals are trying to exploit the over-burdened system and make quick money with small and large-scale frauds.


As mentioned, healthcare fraud is quite common in the USA. To put this in perspective, healthcare fraud in the U.S causes a loss of $300B every year. This calls for stronger and more secure physical portals and better online identity verification and online document verification technologies.


Whenever a fraudster accesses confidential patient information, the institutions have to face financial losses and they also have to deal with a number of fraudulent claims. The need to curb identity fraud crimes is at an all-time high. A business’s reputation is hurt if scammers attack the same business over and over again. To make sure this doesn’t keep happening over and over again, healthcare institutions need to implement stronger identity checks. Stronger identity checks during the patient onboarding process are crucial for eliminating fraud. 


Being able to verify patient data and documents allows hospitals and any other business to identify and verify possible threats. Identifying threats in the early stages helps in mitigating the risk of fraud. DIRO’s online document verification technology helps medical professionals and institutions in preventing patient’s sensitive information. The technology helps them to verify if the documents provided by patients are accurate and not made to look authentic.


Blend of Contactless & Secure Healthcare Experiences


The Covid-19 pandemic has changed the working habits of a lot of industries especially the healthcare industry. Healthcare providers have to find a solution that they can use to treat patients without any physical contact. 


In the upcoming years, the implementation of digital solutions will become more sophisticated and secure. Every year, fraudsters try to find new and more sophisticated methods to trick institutions. Implementation of DIRO’s document verification technologies can be a stepping stone for the complete digital transformation of the healthcare industry.

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