Everyone knows bpo and telecaller jobs is 2 types, i.e. voice process job and non-voice process job. If you are fresher candidate and interested to start your career in this bpo sector then follow my blog, you get your all answer and what is difference between a voice process and a non-voice process job?
You are non-technical background beginner or graduate candidate and you are thinking which non-technical job is good for you. And you will work in voice process job because you are thinking this job is same type of non-voice process job. But non voice process job and voice process job is totally different job.
What is non-voice process job?
Basically telecalling jobs are classified in to two types. That is voice process job and non-voice process job. Voice process job you will handle and manage mobile phone calling with customers either inbound telemarketing or outbound telemarketing. Non-voice process job you will work in computer and internet like chatting, email handling and message etc.
Non voice job full time employee will work in back office. This non-technical process does not need to receive or make a mobile phone call to the customer. This non-voice process job requires the knowledge for typing and the ability to understand of query for making the right processing. This non-voice process job is one of the most important processes in bpo sector for handling customer problem through emails and chat support.
What is voice process job?
In voice process job you will handle calls globally. Voice process are basically product based service, generally for e-commerce sites, like amazon, cifiyah, Snap-deal, etc. there are totally different categories of products to manage like technical and fashion are totally different categories, according to your position or eligibility will get your categories.
There are many call centre jobs and voice process job like telecaller job and telecalling job in India as it has a large e-industry. Another same type of job like voice process job that is call center job in India where one will handle call to solve customer problem of a telecom service, you will definitely get benefits of your performance.
What is difference between a voice process and non-voice process job?
The main difference is voice process job and non-voice process job you will manage telephone calls and long conversation with customer or solve the customer query. But non-voice process job you don’t receive any mobile phone calls and long conversation with customer because you will involves work in laptop and computer or internet such as email handling and chatting, message etc.
What are the skills required for voice process and non-voice process job?
- Good conversation skills in written as well as verbal.
- Good typing and computer knowledge for non-voice process job.
- You have capacity to work in this bpo sector both day sift and night shift.
- You will handle the customer query and good personality skills.
How can I talk in telecalling ?
A telecalling job is usually at calling process as marketing agents or customer care agents. Telecalling is an economic and effective method used as a means of providing information and selling their companies’ products and services to their new and old customer and clients. But you are fresher candidate then you should have a good personality and good conversation skill because these skills are requiring for this telecalling and telecaller job.
Most important things your voice is most critical tool in telecalling so use it as your benefits. Always be silent, good manner and your smile should reflect from the telephone calls when you speak. Speak clearly and don’t get nervous.
Can you work from a call center from home?
Call center job is one of the best works from home job. Call center jobs can be work at home or in an office outside the home. Organization may hire telecalling and call center agents for their own business requires or they may contract with bpo and telecaller firms who provide call center services to other business for a fee.
In this corona virus pandemic situation many employees or staff choose to home based job. Now you can just stay at home earn money on your mobile, laptops and tabs just sitting at your comfort place or any other place. Telecalling work from home job is basically long conversation with customer or clients and handle telephone call. You can work home based telecalling job and call center job from home, no work pressure and you can easily earn money.
Which is better voice process and non-voice process job?
In this covid pandemic situation, telecalling job and call center job offering voice based services in several part of the country. Beginner or graduate candidate with minimum skills and training could get in to bpo telecaller job offering voice process services, inbound call support and outbound telemarketing.
Many non-technical companies transgressed towards non-voice process services such as accounting outsourcing, human resources outsourcing, IT outsourcing, etc. in this covid situation market for non-voice services is demand and is expected to grow to faster as it is still in the growth stage unlike voice process services.
Now you can understand these two jobs is totally different and if you are interested to start your life in this fields then cifiyah.com will give best and genuine job in reputed company. Also you will happily settle with holding a good position in this non-technical field.